Support

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Last Modified 2021-06-07 14:13 -0400

Free Support

The TrueCommand Community Forum is an active online resource for asking questions, troubleshooting issues, and sharing information with other TrueCommand users. Registering is required for posting. New users are encouraged to briefly introduce themselves and review the forum rules before posting.

Paid Support

iXsystems offers different Support packages for TrueCommand customers. To find more details about the different Warranty and Service Level Agreement (SLA) options available, see the TrueCommand Support overview.

TrueCommand Cloud

If any issues are found when using TrueCommand Cloud or an iX Portal account, log in to the Portal Account and click Manage > Request Support. Fill out the Request Support form with specific details of the issue and click Send Request. A copy of the support request is emailed to the registered email account.