Support

  2 minute read.

Last Modified 2022-09-15 14:42 -0400

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The Support screen displays system information. Users may also manage thier Enterprise license and create support tickets.

TrueNAS CORE

Name	Description
Username	Your JIRA username.
Password	Your JIRA password.
Type	Select Bug when reporting an issue or Feature when requesting new functionality.
Category	Category that best describes the bug or feature.
Attach Debug	Generates and attaches an overview of the system hardware, build string, and configuration.
Subject	A descriptive title for the new issue.
Description	A one to three paragraph summary of the issue.
Browse…	Attaches screenshots that illustrate the problem.

TrueNAS Enterprise

Proactive Support

Name	Description
Name	Primary/Secondary Contact name.
Email	Primary/Secondary Contact email address.
CC	Primary/Secondary Contact email address.
Phone Number	Primary/Secondary Contact phone number.
Enable iXsystems Proactive Support	Set to enable the Enterprise Proactive Support feature.

Contact Support

Name	Description
Name	Contact name.
Email	Contact email address.
Phone	Contact phone number.
Type	Select Bug when reporting an issue or Feature when requesting new functionality.
Environment	Select the appropriate environment.
Criticality	Select the appropriate level of criticality.
Attach Debug	Generates and attaches an overview of the system hardware, build string, and configuration.
Subject	A descriptive title for the new issue.
Description	A one to three paragraph summary of the issue.
Choose Files	Attaches screenshots that illustrate the problem.

Related Content

• Getting Support